Triage & when Petus escalates
How triage decides urgency, and why it errs toward you.
Owners describe symptoms and send photos. A fixed clinical rule set owns the verdict — the AI can raise urgency, never lower it. Red-flag findings escalate immediately. When an image is poor or a finding uncertain, urgency floors upward; uncertainty never reassures.
We test triage against a fixed set of graded cases and hold it at zero under-triage: where it errs, it errs toward sending the animal to a vet.
What escalation looks like
| Verdict | What the owner is told |
|---|---|
| Emergency | See a vet now, with nearby clinics and directions |
| Soon | Book a visit; Petus prepares a visit summary |
| Monitor | What to watch, and what would change the answer |
What you see
The triage trail rides the shared record: what the owner reported, when, what Petus saw in the photos, and what it advised. You start from the history that led to you, not a blank page.
When Petus escalates, it points the owner to real clinics and can prepare a visit summary. Sealed referral packets open with the practice launch.